Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept Visa and Mastercard.
Can I apply a promo code at checkout?
From time to time, we may offer discounts or promo codes which can be applied at the checkout.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 24 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery on unused, undamaged products.
How do I start a return or exchange?
Contact Us to initiate a return or exchange.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Shipping & Delivery
Where do you ship?
We currently ship across Australia and shipping is included in the price of our e-step product.
How long does shipping take?
Standard shipping takes 5–10 business days.
How can I track my order?
You’ll receive a tracking link via email once your order ships.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.