e-Step 12V/240V Electric Portable Lift Platform
Model: e-Step
Manufacturer: Garott Industries for e-Step Australia Pty Ltd
Version: 2.1

Table of Contents

1. Introduction
2. Specifications
3. Safety Instructions
4. Care Instructions
5. Setup & Installation
6. Operation Instructions
7. Remote Control Guide
8. Maintenance & Troubleshooting
9. Contact & Support

1. Introduction

Thank you for choosing the e-Step Personal Lift Platform by Garott Industries. Designed for safety and ease of use, this dual-voltage (12V DC / 100~240V AC) lift platform is ideal for low-height access in level indoor or outdoor environments.

2. Specifications

• Power Supply: 12V DC or 110-240V AC mains
• Load Capacity: Maximum 150 kg (330 lbs)
• Platform Height (Max): 680 mm
• Platform Height (Min): 200 mm
• Platform Dimensions: 760 mm x 420 mm
• Control: Wireless remote control
• Safety Features: Auto height stop, adjustable range, non-slip platform, base plate tray, provision for bolt-through surface mounting bolts
• Weight: 19 kg (42 lbs) (unloaded)

 

3. Safety Instructions

⚠️ General Safety

• Only trained and authorized individuals should operate the lift.
• Always operate the lift on stable, level ground.
• Do not exceed the rated load capacity.
• Inspect the unit for damage before each use.
• Ensure any handrails are securely installed and used for support.
• Maintain three points of contact when mounting or dismounting the platform.
• Keep clear of moving parts to avoid crush injuries.
• Do not allow unmonitored children near the unit when in operation

⚠️ Stable Ground Conditions

• Use only on solid, stable surfaces.
• For uneven or unstable surfaces, use stabilizing screws or place the lift on a flat board.
• Invert the base plate for sandy or soft surfaces. Use ground/sand anchors if required.
• Employ leveling devices or blocks to ensure a stable base.

⚠️ Fall Protection & Handrails

• Always use handrails while on the platform.
• Ensure weight is centrally located on the lift platform.
• Avoid leaning or applying side force that may cause tipping.

⚠️ Electrical Safety

• Use only grounded 240V AC outlets with Residual Current Device (RCD) protection.
• Inspect cords and connectors regularly for damage.
• Do not use if cables are bare or uninsulated.
• Keep AC components dry. Do not expose to water.
• Never immerse the unit in water.
• Ensure 12V DC power supply is fully charged.
• Use a 15-amp fused DC outlet only.
• Disconnect power before performing any maintenance.

WARNING: Misuse or unauthorized modification of the e-Step lift can result in serious injury or death. Always follow the manufacturer’s instructions and local safety regulations.

4. Care Instructions

• Inspect the unit regularly for damage.
• In marine or corrosive environments, wipe down the lift daily.
• Apply corrosion inhibitor spray to bolts and exposed metal parts.
• Clean dirt and debris from all surfaces regularly.
• Store the unit indoors when not in use.
• Check for corrosion near electrical terminals.
  
  

5. Setup & Installation

1. Unpack the unit and inspect for shipping damage.
2. Move to the desired location using built-in handles or optional trolley.
3. Ensure the ground is stable and level.
4. Connect to power:
   • AC Power: Plug into grounded 240V outlet with RCD protection.
   • DC Power: Connect to 12V source using Anderson-style connectors.
   • Internal Battery (if fitted): Ensure it is fully charged.
5. Perform a function check:
   • Ensure remote has working batteries.
   • Raise/lower the platform without a load.
   • Listen for unusual noises or motion.
   • Install magnetic induction sensor to adjust lift/fall limits (if needed).

Note: Only qualified personnel should modify lift height or fall limit settings.

6. Operation Instructions

1. Ensure platform is within safe working height range.
2. Confirm all power leads are securely connected and routed safely.
3. Keep clear of the lift while it operates.
4. Do not touch moving components.
5. Place the platform carefully, using handrails where available
6. Operate lift with the remote control.
7. Maintain a centered position on the platform.
8. Never exceed the maximum lift height.
9. Do not allow anyone underneath the platform during use.

 

7. Remote Control Guide

• Controls:
  • Up Arrow: Raise platform
  • Down Arrow: Lower platform
  • Center Stop: Immediate stop of all movement
• Operating Range: Up to 3 meters (line-of-sight recommended)
• Storage: Keep dry and stored in cradle
• Battery: Replace every 3-6 months or as needed
• Precautions: Keep remote away from heat water and sunlight
• Lost Remote: Contact support for replacement options

8. Maintenance & Troubleshooting

Routine Maintenance

• Weekly inspection for loose bolts or damage
• Clean controls and platform with a damp cloth (no solvents)
• Apply protective spray to exposed metal parts
• Disconnect all power sources before internal inspection
• Replace damaged or worn parts with approved components

Troubleshooting Table

Issue	Possible Cause	Solution
Lift won’t move	Power disconnected / Remote battery flat	Check AC/DC power, replace remote battery
Slow movement	Low battery/weight limit exceeded	Recharge or switch to AC/remove weight
Remote unresponsive	Out of range / Low battery	move closer / Replace battery

 

 

 

 

 

 

 

 

 

 

 

 

 

 

9. Contact & Support

Garott Industries Pty Ltd t/as e-Step Australia Pty Ltd
Customer Support:
Email: enquiries@e-step.com.au
Website: www.e-step.com.au

 

Please retain your proof of purchase for warranty claims.
Warranty Period: 12 months from date of purchase. Terms and Conditions apply. Refer to the website for full details.

 

 

Disclaimer: Garott Industries and e-Step Australia Pty Ltd are not liable for injuries, damage, or loss resulting from improper use or failure to follow instructions for operation and care of this product.